CENTRALIA — Dozens of Comcast customers filed complaints with the Washington Attorney General’s Office in the last six weeks, claiming that the company’s Service Protection Plan (SPP) appeared on their bill when they did not consent to paying for the service.
Attorney General Bob Ferguson announced in December new evidence obtained as part of his ongoing lawsuit against the cable and internet giant revealed that Comcast may have signed up more than half of all SPP subscribers without their consent, according to a news release. Since Ferguson filed an amended lawsuit, the Attorney General’s Office received more than 100 complaints from Comcast customers, including 74 about the SPP. Of those, more than 50 claim Comcast added the plan to their account without their consent.
Comcast claimed the SPP is a “comprehensive” plan covering the cost of all service calls, including those related to inside wiring. Ferguson’s lawsuit alleges Comcast failed to appropriately disclose that the plan does not cover repairs to any “wall-fished” wiring — wiring inside a wall — which constitutes the vast majority of wiring inside homes. The SPP is currently a $5.99 monthly fee.
Consumer complaints received by the office are not necessarily evidence of wrongdoing. However, consumer complaints help inform the Attorney General’s Office about potential unfair or deceptive business practices and allow the office to understand the scope of unlawful practices, as stated in the news release.
“Check your bill — if you believe you’re being charged for the SPP without your consent, file a complaint with the Attorney General’s Office,” states the release.